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1.2 Based on 43 reviews
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    • Awful 2
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    • Pta 1
  • Customers don't like
    • Billing practices 8
    • Customer service 7
    • Price gouging 7
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These people are incredibly deceptive - they appear to be the billing arm of a company that sells rehab devices and the equipment that is needed to support those devices. Notice that there is separation between this company and the actual provider. That leads to an inability to find someone that can actually answer any questions or resolve an issue. In this case it was EMSI Electrical Stimulation Electrodes. They pushed this service and... Read more

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My dad was in Florida in October and needed a wheelchair temporarily. Sarasota Doctors Hospital made the arrangements and it was processed thru the medical insurance. Now I get non stop threatening bills looking for $7.53. I made numerous calls with absolutely no resolution.They claimed we were RENTING the wheelchair and the bill was a monthly payment and we need to pay for 3 years. Excuse me I can get a Cadillac Wheelchair for that amount!!! ... Read more

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Apria healthcare billed Carecentrix for item I did not receive in December 2015. I called them, they said nothing could be done unless I contacted Apria to have the charges reversed. I called 6 times and left messages. No cals were returned. I enlisted Carecentrix help. a 3 way call 5 additional times. Then Carecentrix threatened to send me to collections in February 2016 if I did not pay the bill for supplies I did not reecive. In May, 5 months... Read more

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In August my husband received a package from them that he did not order. We sent it right back to them unopened, and they in return sent it right back to us. So he called the company and told them he did not want whatever was in the box, they argued he opened it, and we argued back it was not opened. In the end they gave us a tracking number to put on the box to return, UPS came to THE DOOR and I handed him the package. NOW carecentrix has sent... Read more

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Husband had a large bill that we were paying $100.00 a month on for 4 mos. We were down to $101.26 due and these AS#$%^*& sent us to collections. We tried to be civil and ask why would they send to collections when all other small bills were paid and we only owed $101.26....their response was "it is past due!" Really! So after talking to ignorant, untrained, unresponsive representatives at CareCentrix we cancelled ANY MORE supplies from them... Read more

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Since Carecentrix bought out comfort sleep, service has been miserable. I will not use them again. Believe it or not, they sent a $7.14 bill to collections. My credit is excellent. I can't believe they sent a bill for under 10 dollars to collections. To make matters worse, I have been on hold for 20 minutes so far.

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Since Carecentrix bought out comfort sleep, service has been miserable. I will not use them again. Believe it or not, they sent a $7.14 bill to collections. My credit is excellent. I can't believe they sent a bill for under 10 dollars to collections.

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I NEVER go to this length to write any reviews. This is my first time actually. My wife works at home for this company (for many years). She is so stressed out mainly with upper management (or lack of). I come home from work and almost on a daily basis she is almost in tears and stressed. She works her butt off for them and they squeeze as much as they can. They REALLY, REALLY need to be on that show, "UNDERCOVER BOSS". Their management is full... Read more

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Two days and about ten phone calls to CareCentrix billing. Each time the hold time has been from 11 to 18 minutes. No way to leave a voice message or send an e-mail. I called a different department and spoke with a woman. She sent an e-mail to billing asking them to call me. Haven't received that call yet and don't expect to. Prior to obtaining medical equipment, CareCentrix quoted me one out-of-pocket cost. After I got the equipment, I... Read more

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Care Centrix billing is like NONE other I have ever experienced. I get emails with "invoice" numbers with no clue what they are for. No paper statement. No explanation. THIS IS A *** SYSTEM. WHO CAME UP WITH THIS?!! Make your billing system understandable and simple. They will call for "collection" for an "invoice" when it is not EVEN LATE. Shame on Care Centrix and my CPAP supplier for using them. When you pay them online, you also... Read more

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