Carecentrix
Reviews and Complaints
*** company
*** *** company, blow your phone up constantly for no reason, leaves a recorded message that never says what they need. you try to call them back and get nothing but a run around.
claim they work with your insurance company but yet the insurance company never mentions them.
I would not let this company take care of my dog let alone another family member. *** Poor company!!!!!!!!!1
Outrageous overcharging for baby formula
Carecentrix filed claims for $934 with Cigna my insurance provider for 12 containers of Enfamil Nutramigen baby formula (12 oz). This is outrageously overpriced because the market price of 1 such baby formula container of same size is $32 and is even cheaper if buy in bulk or bigger super saver packs.
Even goi g with MSRP and multiplying with 12 the cost that can charge me should not be more than $384.
So they are clearly charging around 250% of MSRP.
Their customer service is rude and when i see their complaints on BBB i niticed that I am not alone. They have actually been sued once by a customer for overcharging in 2017 but they have not stopped these bad business practices.
Communication ?????
Can't even get a list of providers for DME off the net. Or any provider for that matter....
Prepare for a run-around and lack of service in any timely manner
My mother was discharged and was to get home health care, so Care Centrix organized an agency to do so. I received no calls from the company within 24-48 hours, so I called to find out what was going on.
I had to jump through HIPAA loops to get authorization to speak on my mother's behalf EVERY call (no verbal authorization could be saved). I determined the agency they assigned hadn't gotten any information on my mom, so I worked to get that sent over (Care Centrix failed to get the fax info 3-4x). At 7pm that evening the agency called to say they couldn't provide any services because the physical therapist was outside the serviceable area. No one could then come, and Care Centrix was made aware, but again didn't contact me.
I had to call and escalate the issue for immediate care, and they basically couldn't find anyone to get out to us. I sent in authorization forms for HIPAA compliance to two different email addresses, and still had issues with them receiving them, and they refused to talk to me without my mother's verbal authorization (she was back in the hospital now and unable to provide) despite a HIPAA code stating that an entity CAN give information to family members using professional judgement if it best serves the patient interests.
Even the escalation team failed to call me back with updates, and I always had to call them back to hound them on status of care coordination. It took hours on the phone with them to get anything done, and in the end I still couldn't coordinate home care for my mother.
Beware of unscrupulous and probably fraudulent practices
I've had similar problems with Carecentrix. They over send and overcharge.
Their charges are consistently TWICE what other sellers charge and in some cases much more.
Then months later I receive bills - a page for each item but no quantity identified and some items don't match up. My insurance covers some items, not others, and only individual items, not over sent quantities which Carecentrix is charging me for.
Their bills total $338.75 for the exact same items I could buy online through a reputable seller for $119.63 without the delay in receiving, without the over sending, without the delayed billing and without the harassing phone calls trying to get me to agree to having more items sent.
Unscrupulous only begins to describe these fraudulent practices.
- Being over charged and sent products not requested
Preferred solution: Let the company propose a solution
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Verified Reviewer | Gainesville, FloridaVery rude Custormer Service!!
I called Care Centrix today at around 11:30am to request a print out of all payments made on my account for tax purposes. The young lady who took the call, whose name I don't remember verified all my information and stated that she would mail out a print out to my address.
I asked her if she could also tell me the amount that I paid out. She said okay.... I waited for few minutes until another Representative came on the phone by the name of Carmen, asking if she could assist me. I explained that I didn't realized I had been placed on hold or even transferred to someone else.
Carmen apologized and started requesting demographics and insurance information from me. By that time I was getting very frustrated, because I explained to her what had transpired with the previous Rep and I didn't have time to stay on the line. I verified the information again and then she started asking for insurance information. I asked, why do you need this, all I was requesting was a print out of all I paid for tax purposes, and good she please just give me a balance.
So then it seems as if she just has me waiting on the line, and I here her on the computer typing but she takes her time about giving me a balance. So I say, "maam can you just please mail me the print out, I don't have time to wait, and then she keeps trying to hold me on the line". By that time I become very agitated and I ask her just to be sure what is your name and how to spell it. She refuses, she doesn't say anything, so I ask to speak to a manager or supervisor and initially she said that she is trying to find a supervisor.
I keep asking for her name and a supervisor, and she says nothing! I'm not even sure if she put me on hold... But she never comes back to the phone. I'm am so upset at the fact that your Customer Service Rep's treat patients this way.
As a result of her never coming back to the phone, I just hung up.
I was not rude to the young lady, but I was very adamant about making sure this situation gets rectified. No one should have to be treated like this!!!
Preferred solution: My solution is that patient's get treated more fairly with dignity and that the Reps be trained properly on how to treat people.
Excuses, excuses, promises, written agreementsts are not honored
I was in contact directly with the CEO and Chief of Staff my MD sent a 4 page explanation of why I required a back brace and required custom made shoes in 2017 and 2018 that I never received.
Went 60 miles round trip in December in a sedentary boot up to my knee. Was assured one trip. It is February no shoes, 6 to 8 more weeks have to go back again. NO.
The definition of SNAFU is Situation Normal Another Foul Up=Carecentrix's Motto.
Contacted my Congressman, grievance with Florida Blue and Medicare
- Having a machine call my cell expecting me to talk to a machine
- Business practice
Preferred solution: Time and pain putting my life on hold, health in danger PAY ME
What the **** do you want?
I had a call from a number I do not recognize, followed by a vague voicemail which claimed to be 'working with your insurance company' - which they somehow couldn't be bothered to name - and asking me to call another number I don't recognize. Sounds pretty scammy right there.
So I follow back, after Googling and finding out there really is a company behind the number. After an *interminable* phone tree, I finally reach a live human being; but apparently not an intelligent one. No matter how many times I try to rephrase the question or get the point across; she keeps pretending she can't hear me. (I know she's pretending because she invariably waits until I've stopped talking - she must be hearing me or wouldn't know when I've paused.) I do not know this company, I don't know where they got my information; and above all I have no idea WHAT THE **** THEY WANT.
And obviously they're not going to tell me unless or until they get whatever they want from me.
If not scam artists; they are the most UNPROFESSIONAL outfit I have ever had the misfortune to deal with.
- Vague communications
- Unprofessional staff
- Interminable phone tree
Preferred solution: Communicate your reason for contact CLEARLY; make the phone tree more usable (start with fast direct access to a live person), and above all *train your people better*!
I think I'm dealing with the Mafia!!
Husband needed CPAP machine, ended up with AeroCare /CareCentrix. 5/17/17 signed a contract for rental/purchase.
NO BEGINNING BALANCE to show what I was making payments against. Told machine would be paid off in 10 months. I have insurance 80/20. Asked what my 20% would be - didn't know.
Started receiving bills of $34.84/month. Kept calling and asking for balance of which they wouldn't tell me. Received a Patient Account Summary listing $ paid by insurance and amount I paid. I'm up to $ 1,124.15 and insurance paid $ 1,696.32!!
and I keep receiving invoices. Unauthorized equipment for the machine new mask, etc. received 9/4/18 - not correct items for my machine. Returned.
I received an EOB and the insurance company paid $ 346.20 and Carecentrix billed my $ 86.50 for the returned items FRAUD!!
They turned me over to a collection agency for $ 36.93!! Not paying, I pulled the electronic card thing from the machine so they can't turn it off!!!
Preferred solution: Would like a beginning balance - then, my payments deducted showing balance due
Incompetence Negligence Rhetoric= Carecentrix
Previous review is: Roller Coaster Ride Through ***
I sent an e mail to John Driscoll, CEO he responded.
Prior to this I spent 170 hours trying to unravel this mess.
While Mr Driscoll responded to date no one his staff has?
I need a back brace they have known this since I sent an e mail to the then assigned representative. I was 8 days before she responded with a fax # for me.
The next I sent a Fax with the prescription to her. That was on January23. today is February First still no response, no back brace, pain aggravated by the cold weather'
Same scenario July 2016 collapsed arch advised to sat off foot until I received. Same rhetoric, lies I finally purchased the crutches. Their negligence prohibited me from getting immediate medical treatment. Record will confirm it. I spent 10 plus days crawling around on my hands and knees. Gave new meaning to the words humiliating and demeaning.
Preferred solution: Let the company propose a solution
Double billed and pissed off
I used Carecentrix automated bill paying on line. I used my medical reimbursement card to start.
I owed 658.33 my reimbursement card only had $589.00 left on it. The system asked if I would like to pay the rest with another card, I pressed 1 saying yes. I then entered my credit card to pay the remaining $79.33. I then hung up figuring I was all set.
When I got my credit card bill it showed that I had been billed 658.33. I then checked the medical reimbursement card and found that I had also been billed 589.00, so I was basically double billed. I called Carecentrix and they advised that yes I did have a 589.00 credit.(That was after a 40 minute wait) I explained the above info to them and they said they would send a check in 6-8 weeks. I complained and they said they would put a "rush" on it.
It took 5 1/2 weeks to get my refund.
I called them after getting my money back and asked them to pay for the interest that was charged by my credit card. After another 55 minute wait and 3-4 transfers. They told me to call my credit card company and ask them to refund the interest. When I became Irate saying that that was insane a credit card company would not refund interest for there mistake.
They then basically ended the call saying there is nothing they could do. I then advised that I would be looking into criminal charges for over charging my credit card without my consent.
I will be contacting the VT Attorney Generals office for possible legal action as it appears this is not the first issue with Carecentrix. So if your company is thinking about utilizing Carecentrix DON'T THEY ARE INCOMPITENT AND THEY TAKE YOUR MONEY AND HOLD IT AFTER THEY MAKE THE ERROR.
- Held my money for 5-6 weeks after they over charged me
Preferred solution: Full refund
Have never received a bill but they say it's overdue
On Friday, January 25, I received an automated call claiming that I had been billed in December for a date of service in early Novermber and that the due date was Jan. 25.
I have NEVER received a bill from them -- neither in electronic form nor via the U.S. mail.
I called and spoke with a representative of theirs. After some digging, she realized that, although the system showed that I had been billed via email in December, my email address was not even in the system!
I cannot pay a bill that I do not have.
The person I spoke with said that she would email me electronic copies of all the invoices, just this one time, and the bills would come via U.S. mail thereafter.
To date I have not received that email nor any statement via U.S. mail.
It makes me wonder whether CareCentrix is doing this intentionally as part of some fraudulent practice by which they wrongfully transfer accounts to a collection agency.
Billing Fraud and double billing for CPAP supplies
My husband and I have had the same problem. I have been a HealthCare administrator for 30 years and never have I seen so much fraud.
CareCentrix continues to send us bills for supplies that we never received and do not need. The CPAP unit has also already been paid for.
This is now going on for 2 years after receiving the CPAP. They can't justify their bills and continue to give my husband the run around when he calls.
I am referring this issue to our local Department of Insurance and our state Attorney General. Don't think that I won't contact the local TV station to get assistance with getting this bill to $0.
Stay away from dealing with Carecentrix.
Preferred solution: Balance needs to be $0 as we are being double and triple billed for equipment that we have not received.
The most UNETHICAL company I ever had to deal with.
I had majory knee surgery on 07/13/18. The following day i receive a knock on my front door.
My wife answered the door and it was a gentleman (who claimed he worked for BCBS) and he provided me a knee workout machine. I had to sign some type of waiver (which i don't remember because i will still under the influence of anesthesia). Apparently, the document i signed was aknowldgeing that i agree to pay for this machine.
The gentleman dropped off this machine and told me that i had to meet up with him in 2 weeks and give it back! WTF kind of company does that.
Then after about 2 months, Carecentrix sends to me collections!!!
This is by far the worst *** company i have ever had experience and i will pray every night that they shut down!
Resolved: Horrible service with a capital H!!
My doctor gave me scrip for sleep apnea equipment and supplies. Received everything and then called having never opened the box to return these items because I didnt think I would be able to handle being tethered to this machine.
All was picked up in april. Then i start receiving bills in late may from care centrix. I spent 2 days and over 4 hours trying to straighten out billing. Finally got resolution department on june 1st at apria because care centrix refused to do anything.
Nice lady Wendy said she reversed all charges and notified care centrix. Silly me thought this was now taken care of and then i got another bill from care centrix last week threatening to send to collections.
I have never in my life been so frustrated with any company.
Absolutely ridiculous. I sent the bill back to them and gave times, names and phone #'s of every person i have spoken to and asked them again to stop billing me for equipment and supplies that were returned within a week of receiving them and unopened.
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In my school someone come and we fill I Aakash byju's first scholarship and my friends circle everyone get a ID card but I did not get ID card
Hello ,, We are sorry to hear that you are experiencing difficulties. In order to help us best serve you, we ask that you email us at patientsupport@carecentrix.com, with the following information: your full name, your health plan, a phone number that we can best reach you at, as well as a brief description of the issue you are experiencing.
Please be sure to include Reference Case #0147 in the subject line.
Once we have this information, a member of our support team will reach out to you directly. Thank you, Debora