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Until October of 2015, my husband received and his insurance was billed for his CPap supplies and his diabetic supplies through the same respective companies. They never collected the 10% co-insurance from him.

Now, he still receives his CPap and diabetic supplies from the same companies BUT the insurance is billed through Carecentrix and Carecentrix bills him for the 10% co-insurance. So the supply companies still get the same amount of money from the insurance company they got before and Carecentrix is now getting the 10% we never paid to the supply companies.

Looks like someone figured out they could make a lot of money collecting the 10% co-insurance and created Carecentrix. Apparently they don't spend any money on training their employees because when you call with a question, it's like asking someone questions who doesn't understand English.

Reason of review: greed.

Monetary Loss: $200.

Preferred solution: Close the company.

Carecentrix Cons: I feel they are a rip off group, Survice or billing.

Location: Philadelphia, Pennsylvania

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CareCentrix

Hello. We are sorry to hear that you are experiencing difficulties.

In order to help us best serve you, we ask that you email us at patientsupport@carecentrix.com, with the following information: your full name, your health plan, a phone number that we can best reach you at, as well as a brief description of the issue you are experiencing. Please be sure to include Case #P0088 in the subject line.

Once we have this information, a member of our support team will reach out to you directly. Thank you.

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