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I have dealt with the same issue. Carecentrix handles Cigna's medical equipment; the problem is that there is a huge communication gap between the two companies. Cigna is usually pretty good, but Carecentrix is SLOW (and rude). As my Mom says, "They need need to get on the stick and do something."

My advice to anyone in this situation is to call Cigna, and ask your friendly representative to place you on hold and call Carecentrix for you and to conference the call. Ask them for status on your order. Ask them what department they work in. Ask when they expect it to be processed. Explain that you will be calling the next day for a status update. If you get attitude or rudeness from Carecentrix, let them know that you don't appreciate their tone/choice of words and that you expect to be addressed in a friendly and professional manner. You are the customer.

If they don't do what they are supposed to, you can file a complaint against Carecentrix with Cigna. Cigna is their boss, and they really don't like it when a company that they are paying loads of money to provide a service for them. You may spend some time on the phone with the two companies, but with persistence you can blast them into compliance.

Location: Austin, Texas

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Guest

Received a letter from Alicia Gallagher from Cigna they investigated Cigna and Care Centrix billing practices charging me $177 a month for oxygen concentrator and only paid AeroCare $85 a month again they said their billing practices were okay so I guess Cigna and carecentrix keeps defrauding millions of sick people I guess neither one understands the definition of fraud I will turn it over to my attorney and the proper authorities I am no longer with Cigna and will not have to deal with carecentrix anymore and they will not get another Penny from me that they say I owe them I hope they sue me so I can go before a judge on this matter so everyone renting equipment or getting supplies to Cigna carecentrix you can get it probably for the third of the price if you go on your own without them

Guest
reply icon Replying to comment of Guest-1598278

I work with Cigna. Alicia Gallagher is a very stupid woman.

She is incompetent. She canโ€™t do anything right and Cigna likes it that way. Alicia Gallagher is responsible for hiding the truth.

What she does is illegal. She should be arrested for her crimes.

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