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1.2 Based on 55 reviews
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  • Customers like
    • Awful 3
    • It was brief 1
    • Pta 1
  • Customers don't like
    • Customer service 9
    • Billing practices 8
    • Price gouging 8
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Moved to Florida from another state where CPAP supply billing discrepancies were very rare and easily addressed through the company which issued the supplies. After moving to Florida (2 years) and finding out that CareCentrix is a (mandated) third-party billing system, I have had consistent issues with the billing. Duplicate bills are sent within a week and there is no column for quantity of items. The only way to determine is to contact... Read more

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Keeps sending bills that have already been paid then loses note of previous phone calls and rebills. Customer Service staff is not able to resolve issues or find the payment so they rebill after losing info from bank.

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I have never seen such an odd billing system. You would think that a BILLING company would have it's OWN BILLING SYSTEM. But it actually uses US bank. So you are actually going through a 4th party middleman, to pay a 3rd party middleman. AND you have to provide US bank information for EVERY. SINGLE. INVOICE. You don't have 1 "Carecentrix" account. Each medical item that is fulfilled through them, and each time it is fulfilled, generates a new... Read more

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Was on a payment plan for six months without missing a payment and was sent to collections! I paid off a 1,500 bill and was given a 10% discount and then was sent to collections for the amount I was discounted. I called and they removed the discounted price from my account and sent me a letter showing I had a zero balance. I was sent to collections a month after receiving the letter of zero balance for the amount I was supposed to be discounted.... Read more

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I did not order cpap supplies from carecentrix and specified that I would let them know because I was going out of town.After I came back to my surprise they had sent supplies without my consent.When I called them they told me that the person who did this was no longer with them.Now they keep sending me bills when my insurance has covered this before.I told them the person's name that did this but to no avail they keep billing me.I told them ... Read more

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I received an "estimate" letter for almost $500 for medical equipment that I did not order and never authorized. I then received a phone call from the company asking me to pay the bill. When I inquired about what I was paying for, they stated that I was paying for a machine that I already purchased. I explained that I had already purchased that machine, and they transferred my call several times. None of the other workers could give me any... Read more

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husband came home from the hospital with severe copd needed oxegenator and this was last year they set up the machine gave himm a few nebulas since then they have made only one trip back and now they are billing us for service every month i have called so many times , if he does not get fresh nebulas it will cause him to get very sick , called cporprate office woman assured me we would be taken care of , still nothing after months. if he gets... Read more

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The only way to get what ever you need is never hang up! I am a Florida Blue Customer and I do not have a choice but use Carecentrix, I am for the most part a patient person, CareCentrix has found my limit and as I can see from other people on the great internet there are many many more. I have never seen a company with a worse rating than Carecentrix and still you represent a company like Florida Blue I for one am dumbfounded and will... Read more

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I had a bi pack (similar to a c pack machine) that my other insurance company paid for and no cost to me. I was told that I had to return it to get there's and the parts needed. I got it but then I get a bill for 2600 no heads up and now I have no bi pack machine. My life is now in danger. My husband had to go to the hospital order by the dr and now we have a bill for 5000 after the ded we had to pay. I call the customer service so I could let... Read more

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