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Cigna medical insurance customers, through employer. They use CareCentrix exclusively. My wife has had a horribly difficult time just to get CPAP replacement mask supplies. Information we sent to Cigna had no trickle-down to CareCentrix; had to re-send to them. ...
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Anonymous
Anonymous

This issue was resolved after several months, after we filed a complaint and were contacted by a competent representative who was assigned as a fixer. She got things straight...

2.2
I liked
  • Answered the phone
I didn't like
  • Lack of follow-up
#836202