Product: Carecentrix Customer Care Clear all filters (0 of 48 reviews match)
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These people claim they cannot total a bill. They sent 6 different pages with different amounts and expect me, the customer, to total the bill. I paid one page a month ago and this time they sent me different pages with different amounts. The numbers never add up. It...
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CareCentrix
CareCentrix
Carecentrix Verified Representative

We are sorry to hear that you are experiencing difficulties. In order to help us best serve you, we ask that you email us at patientsupport@carecentrix.com, with the following...

1.0
Product
Carecentrix Customer Care
I didn't like
  • Fraudulent billing practices
#1280856
Can I just say ditto to what another user posted: I received items that I never ordered. When I called, they gave me an RMA number and I had to return the items at my own cost. I have received numerous calls, notices since...completely ignoring my previous calls to...
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CareCentrix
CareCentrix
Carecentrix Verified Representative

We are sorry to hear that you are experiencing difficulties. In order to help us best serve you, we ask that you email us at patientsupport@carecentrix.com, with the following...

1.0
Product
Carecentrix Customer Care
#1250434
They refuse to bill my secondary.you can never speak with any one.
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CareCentrix
CareCentrix
Carecentrix Verified Representative

We are sorry to hear that you are experiencing difficulties. In order to help us best serve you, we ask that you email us at patientsupport@carecentrix.com, with the following...

1.4
Product
Carecentrix Customer Care
#1238352
I received items that I never ordered. When I called, they sent me a slip / postage paid to return the items. I have received numerous calls, notices since...completely ignoring my previous calls to reiterate what occurred to no avail. My account has still not been...
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CareCentrix
CareCentrix
Carecentrix Verified Representative

We are sorry to hear that you are experiencing difficulties. In order to help us best serve you, we ask that you email us at patientsupport@carecentrix.com, with the following...

1.0
Product
Carecentrix Customer Care
#1230193
First with CareCentrix to inquire about one item on my billing. I use a C-pap to sleep. There was one items that was coded on CareCentrix billing as A7031. This was the only line item that was not in caps as if it had been added to the bill and the amount was very...
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CareCentrix
CareCentrix
Carecentrix Verified Representative

Hello. We are sorry to hear that you are experiencing difficulties. In order to help us best serve you, we ask that you email us at patientsupport@carecentrix.com, with the fo...

Product
Carecentrix Customer Care
I didn't like
  • Unscrupulous billing practices
#1226157
I called Carecentrix and the Rep initially told me she only shows 1 of the bills have been paid. After I informed the rep I had receipts from their billing site, she said she “now” sees 3 payments. I called my insurance provider and explained my dissatisfaction with...
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Anonymous
Francis Burns

carecentrix is nothing but a RIP-OFF

CareCentrix
CareCentrix
Carecentrix Verified Representative

Hello, We are sorry to hear that you are experiencing difficulties. In order to further help you, we have sent you a private message to learn more about your experience.

1.0
Product
Carecentrix Customer Care
#1225563
I wanted to continue using the pump but was advised by someone in carecentrix billing department to bring the pump back to apria, and get another one through my new insurance once Kaiser coverage ceased.. They assured me this would be a fast process as soon as I got...
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CareCentrix
CareCentrix
Carecentrix Verified Representative

Hi. We are sorry to hear that you are experiencing difficulties. In order to further help you, we have sent you a private message to learn more about your experience.

1.0
Product
Carecentrix Customer Care
#1219572
RrQSomething is wrong with this company.The people are all nice that I have been working with but after my sons pediatrician faxing over an order for an enclosed my son needs for his SAFETY, then me getting the prescription and faxing it over myself, viewing the...
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CareCentrix
CareCentrix
Carecentrix Verified Representative

Hi. We are sorry to hear that you are experiencing difficulties. In order to help us best serve you, we ask that you email us at patientsupport@carecentrix.com, with the follo...

Product
Carecentrix Customer Care
#1204235
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Carecentrix - Very professional

Spoke with Basmatie from billing department and she was so sweet and professional. She answered all my questions and made sure I understood everything she was saying to me and how to correct my problem.
4.0
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Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
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Value for money
Product
Carecentrix Customer Care
#1200444
They are not submitting my bill to Medicare and have lost the copies of my Medicare card twice- I was told to mail the first time and fax the second time- they don’t have either.I have called them three times regarding submitting the charges to Medicare and they’ve...
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Anonymous
Anonymous

you should have not had to send any paperwork in. we can verify your medicare over the phone. because we do not contact with Medicare we would not bill to them however we do n...

Product
Carecentrix Customer Care
#1198332