Product: Carecentrix Customer Care Clear all filters (36 of 36 reviews match)
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I have tried to contact Carecentrix about this issue again and cannot seem to get hold of anyone that can help me. I am on disability and after surgery and host of Doctors bills money doesn't go far. The kicker is I could've gone on Amazon purchase the exact same...
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1.2
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Carecentrix Customer Care
#1131309
Carecentrix has horrible customer service. When I get a bill from them, I get 5-6 separate invoices for the same shipment for my C-PAP equipment. Then, in order to pay, I must go on their lousy on-line website and submit each one separately! It takes forever. Then, if...
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Anonymous

My wife had blood removed a Elmhurst hospital in Elmhurst illlinois. We were told that the rehab. center would take both of her insurance. When we started gettting bills. The...

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Carecentrix Customer Care
#1091500
I have been on hold for 30 minutes with no end in sight.This is the fifth month in a row that I have had to continue to call them so I am not sent to collections for a bill that is not mine. They keep telling me to call them back to remind them to not send this account...
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Carecentrix Customer Care
#1088344

Carecentrix - Terrible

#1090734
2.2
Details
Have tried to straighten out a billing problem with them for 2 months now. It was all taken care of with the last call but just got a bill again. After a total of 30 minutes on hold today I'm trying to find another way to reach them. Horrible customer service!!!!!
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Carecentrix Customer Care Review

#914381
1.0
Details
This company is absolute the worst ever. Furthermore they don't care about customer service. No number to even call to ask questions. Then they make you log into an account (with rediculous) password restrictions! Do not use these people unless you have absolute NO alternative!
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Carecentrix Customer Care Review

#860910
1.0
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Since Carecentrix bought out comfort sleep, service has been miserable. I will not use them again. Believe it or not, they sent a $7.14 bill to collections. My credit is excellent. I can't believe they sent a bill for under 10 dollars to collections. To make matters worse, I have been on hold for 20 minutes so far.
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Carecentrix Customer Care Review

#838051
I have contacted Care Centrix more than five times since my daughter have been released from the hospital after giving birth to premature identical twin boys. My insurance covers the rental and purchase of the breast pump and we have been given the run around this is day two of not receiving the breast pump as of yet.
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I have never gotten through to them and am looking for a new provider.I am not going to pay their bill, and assume that will get someone to call me. Each time I have called I have gotten the message about them having higher than usual call volumn. I don't think anyone...
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1.0
Product
Carecentrix Customer Care
I didn't like
  • Bad customer care
#1087393
I received a bill from carecentrix as I have two insurance companies and was told they only bill the primary insurance. the first time I called I requested a claim form faxed to me and was told by customer service that the only way I could get a form was for it to be...
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1.0
Product
Carecentrix Customer Care
I didn't like
  • Customer service
#1087248
My wife had brain surgery and needed some rehab, the hospital referred this company to us.A therapist came to our house to do an evaluation, no problem so far! We decided to go with outpatient therapy. Now EVERY DAY my phone rings and its a survey regarding our...
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Carecentrix Customer Care
#1062072
Nothing but a run around.No help in resolving issues. Contacted BBB. see if that helps!!!! Will make sure to do as little business as possible with this company. I wouldn't do any but unfortunately my health ins company uses this provider.They are very good at giving...
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Product
Carecentrix Customer Care
#1057623
This company gives the wrist support away and then charge for them insurance company and patients, please stay away!!My wife visited a doctor, and tey gave her wrist support which she did not ask and did not indicate that she has to pay for it, she does not even need...
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1.0
Product
Carecentrix Customer Care
I didn't like
  • Are frauds and price gaugers
#1056838
that is very lousy customer service on Tuesday 05/16/17 I called at 9 am and waited on the line for over 25 mins and from one automated to the other wasting people time.I do not need your services any more you are billing me too much. my account number is 5650-29140. I...
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Carecentrix Customer Care
#1047837
I can't trust these folks at CareCentrix. I was told that a training session for INR home monitoring with the CoaguChek machine done on Jan 11, 2017 was the only charge I would get if I returned the machine by the end of March (postmarked by this date) but now I am...
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Carecentrix Customer Care
#1035280