Carecentrix - Deny care with stalling
Their model is to stall so long that patients give up so they don't pay for a test. I have bad sleep issues, Dr.
ordered sleep study in November. CC/SMS stalled and said home study first - no problem but a stall of 6 weeks was a problem. That was done in December and showed problems and in lab study needed. For 5 months they have stalled - called and forgot my doctor's phone number (you don't have a database or google?).
A week later lost my insurance member id number (you work for FL Blue; seriously?). A week later claimed I never did the home study then claimed they couldn't find the results so sent them in again. Then called me in APRIL and said I'm from Centrix (I only knew them as SMS) and demanded my social and birthdate before telling me some "information." I said I need to know who you are and why you are calling and can't just volunteer private info to a random person. 4 days later got a letter saying my study is denied because they want to talk to my doctor.
So call him! After a month of getting them connected to doc, now say they had to talk to doc within 72 hours (3 days) of the denial, even though I only got notice 4 days later. They walked away and won't return calls. Supervisors don't call back.
Now need to battle with my insurance company. Why would Blue Cross hire these *** Denial of care in an obvious way.
Reason of review: Poor customer service.
Monetary Loss: $5000.
Preferred solution: approve order .
Carecentrix Cons: Defrauding of customer.
Location: 7725 Woodland Center Blvd #150, Tampa, FL 33614, USA
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