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First, let me say that when you order medical supplies, you have no idea what they cost nor do you have any control over how many of each item you will receive. This means that you will receive an enormous box of items that you dont even need along with an enormous bill.

In my case, I have a medical card that I put funds on through my work that is supposed to last a year. When I ordered my first supplies through Carecentrix, I received items that I didnt even need, still have not used, along with a bill to my insurance that exceeded my health savings card for the entire year. I was called by carecentrix three months later asking if I needed new supplies. I was reluctant to order new supplies because of the fiasco earlier.

I told them that all I wanted was the important items and not the superfluous items because they send me too much the first time. Guess what, I got another box full of *** again along with another enormous bill that I'm now paying out of pocket. Aside from that, you get a separate paper invoice for every single item instead of one invoice for the whole box. So, you stacks of mail for several days in a row.

Lastly, when I called to try and speak with a customer service person, the menu to get where I needed was unbelievably inept and confusing as to what I needed and it told me my wait time was 46 freaking minutes.

I'm sorry but that is completely unacceptable. I am having my physician change my provider to any other provider, even if they don't speak good English because this place sucks.

Reason of review: Poor customer service.

Monetary Loss: $500.

Preferred solution: Let the company propose a solution.

Carecentrix Cons: Unscrupulous billing practices, Over billing, Long wait times.

Location: 7725 Woodland Center Blvd #150, Tampa, FL 33614, USA

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CareCentrix

Hi. We are sorry to hear that you are experiencing difficulties.

In order to help us best serve you, we ask that you email us at patientsupport@carecentrix.com, with the following information: your full name, your health plan, a phone number that we can best reach you at, as well as a brief description of the issue you are experiencing. Please be sure to include Case #P0055 in the subject line.

Once we have this information, a member of our support team will reach out to you directly. Thank you.

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