I have dealt with carecentrix for a while and the issues we experience never seem to get better. we have been trying to bill for a good denial to bill the secondary and they cannot seem to manage that.
we send them spreadsheet after spreadsheet and no resolution after 8+ months. Their new work around doesn't even work. They stated that our claim note has spaces (which they did not), and then it wasn't a spacing issue it was another issue.
we have over $400K outstanding for them to process and pay/deny and they are unable to do so. If there were zero stars to give them, they would get zero stars in all areas