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I have dealt with carecentrix for a while and the issues we experience never seem to get better. we have been trying to bill for a good denial to bill the secondary and they cannot seem to manage that.

we send them spreadsheet after spreadsheet and no resolution after 8+ months. Their new work around doesn't even work. They stated that our claim note has spaces (which they did not), and then it wasn't a spacing issue it was another issue.

we have over $400K outstanding for them to process and pay/deny and they are unable to do so. If there were zero stars to give them, they would get zero stars in all areas

Company wrote 1 public responses to the review from Aug 27.
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Anonymous
#1557853

Why isn't there an email on the Main website? Why do I have to search for a way to make a complaint?

Get more staff and put the patientsupport@carecentrix.com email on the website . Why make your customers more mad by having to search and read all the other Nasty complaints from other customers?

CareCentrix
#1548207
Carecentrix Verified Representative

Hello, We are sorry to hear that you are experiencing difficulties. In order to help us best serve you, we ask that you email us at patientsupport@carecentrix.com, with the following information: your full name, your health plan, a phone number that we can best reach you at, as well as a brief description of the issue you are experiencing.

Please be sure to include Reference Case #0075 in the subject line.

Once we have this information, a member of our support team will reach out to you directly. Thank you.

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