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1.0

I have never gotten through to them and am looking for a new provider. I am not going to pay their bill, and assume that will get someone to call me.

Each time I have called I have gotten the message about them having higher than usual call volumn. I don't think anyone works there. The current call I am on now, I have been on hold for 48 minutes and the initial announcement said that the wait would be 5 minutes!!

If you must use them, beware. I rhink the way that they operate is essentially "self service", but when you receive their bills they are insufficiently detailed so you have to call them for clarification.

Reason of review: Poor customer service.

Preferred solution: All I ever wanted was a person to speak with about my bill..

Carecentrix Cons: Bad customer care.

Location: 20 Church St #12, Hartford, CT 06103, USA

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CareCentrix

We are sorry to hear that you are experiencing difficulties. In order to help us best serve you, we ask that you email us at patientsupport@carecentrix.com, with the following information: your full name, your health plan, a phone number that we can best reach you at, as well as a brief description of the issue you are experiencing.

Please be sure to include Case #P0057 in the subject line.

Once we have this information, a member of our support team will reach out to you directly. Thank you.

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