Carecentrix
Carecentrix Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Carecentrix has a 1.2 star rating from 97 reviews and overall sentiment is negative with widespread dissatisfaction.
Positive Feedback
Some customers note prompt billing and occasional helpful phone interactions, and a few individual reps received praise for resolving issues.
Negative Feedback / Risk Areas
- Recurring reports of erroneous and inflated billing, unauthorized charges, and failures to bill insurance correctly, cited in many Carecentrix reviews.
- Poor customer service with long holds, dropped calls, unreturned messages, and difficulties obtaining refunds or return labels.
- Auto-ship and monitoring charges described as excessive or continued after service ended, leading to collection threats.
Key Takeaways for Future Customers
- Check insurance coverage before accepting supplies and verify claims to avoid surprise bills.
- Document calls and retain receipts if disputing charges or seeking refunds.
- Monitor auto-shipments and question membership/recurring charges promptly to prevent collections.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Carecentrix has a 1.2 star rating from 97 reviews and overall sentiment is negative with widespread dissatisfaction.
Positive Feedback
Some customers note prompt billing and occasional helpful phone interactions, and a few individual reps received praise for resolving issues.
Negative Feedback / Risk Areas
- Recurring reports of erroneous and inflated billing, unauthorized charges, and failures to bill insurance correctly, cited in many Carecentrix reviews.
- Poor customer service with long holds, dropped calls, unreturned messages, and difficulties obtaining refunds or return labels.
- Auto-ship and monitoring charges described as excessive or continued after service ended, leading to collection threats.
Key Takeaways for Future Customers
- Check insurance coverage before accepting supplies and verify claims to avoid surprise bills.
- Document calls and retain receipts if disputing charges or seeking refunds.
- Monitor auto-shipments and question membership/recurring charges promptly to prevent collections.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pompano Beach, Florida
Unhappy customer predatory billing must be called out
they reached out to let me know i have to pay them. no discount or assistance with return on going for 8 months. What a shame.
Their customer service is rude and useless. They will lie to you to get you off the phone. Never use Carecentrix. Never sent a return label.
Now getting letters from a collection agency. They rip off their customers and prey on their customers.
Never use this company. Ever.
- Ripping off customers customer service not helpful at all
Preferred solution: Full refund
User's recommendation: never use Carecentrix
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Little Falls, New Jersey
Ship first, bill without authorization later
I was sent three cartons of medical supplies, and 2 months later, I was sent a $1,100 bill. Nobody called and told me that I would be receiving a bill for this product.
I have been called multiple times about it and explained to them that I didn't authorize these charges and I'm not going to be able to pay for it. I also commented on how the pharmacy normally wouldn't even put through a prescription for over $50 without notifying me. How could they send $1,100 worth of something without asking if I wanted it? I would have refused it.
Now they're threatening to put me into collections. I shouldn't be responsible for this because I didn't authorize it; they can't just spend my money, and nobody is doing anything to work with me on this.
All they're doing is calling me and asking me to make a payment. Beware when getting anything from this company and check with your insurance prior to see what your responsibility is going to be, because they're not letting you know ahead of time!
Preferred solution: Cancel out the invoice
User's recommendation: Do your homework
Hello, We are sorry to hear that you're experiencing difficulties. Thank you for bringing this to our attention.
To help us assist you more effectively, please email us at patientsupport@***.com with the following information: •Your full name •A phone number to best reach you •A brief description of the issue you are experiencing Once we receive this information, our support team will contact you directly. Thank you!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tampa, Florida
Steals money from providers
CCX was involved with my payer for a DME claim. Coverage was confirmed and was paid.
However, CCX got the payment and never forwarded it to the provider. This is fraudulent and illegal.
- Fraudulent billing practices
Preferred solution: CCX needs to remit payment to their providers
Hello, We are sorry to hear that you're experiencing difficulties. Thank you for bringing this to our attention.
To help us assist you more effectively, please email us at patientsupport@***.com with the following information: •Your full name •A phone number to best reach you •A brief description of the issue you are experiencing Once we receive this information, our support team will contact you directly. Thank you!
Wanaque, New Jersey
Disgusted with their service
I work for a company located in NJ, we have claims being paid directly to care centrix by other insurance providers and they are keeping the payments instead of forwarding them to our company. I would have to say that this is insurance fraud at its finest.
User's recommendation: DO NOT DO BUSINESS WITH CARE CENTRIX
Hello, We are sorry to hear that you're experiencing difficulties. Thank you for bringing this to our attention.
To help us assist you more effectively, please email us at patientsupport@***.com with the following information: •Your full name •A phone number to best reach you •A brief description of the issue you are experiencing Once we receive this information, our support team will contact you directly. Thank you!
Dedham, Massachusetts
I am repeatedly being billed for home monitoring. there is no reason or service provided here,except billing/bilking the inssurance co and me for a copay. i needed cpap, i got cpap,. i paid for it and
im being billed repeatedly for home monitoring. there is no monitoring necessary.
i needed cpap and i use it period. its bilking thwe insurance company. if i need new equipment i should be able to buy it .
simple. not continuous billing to prolong payment after equipment paid in full.ill talk to my insurance company abt the scam your running
User's recommendation: check with your insurance company before agreeeing to monitoring. there is no need. either you use it or u pay for something in the end you didnt use
Hello, We are sorry to hear that you're experiencing difficulties. Thank you for bringing this to our attention.
To help us assist you more effectively, please email us at patientsupport@***.com with the following information: •Your full name •A phone number to best reach you •A brief description of the issue you are experiencing Once we receive this information, our support team will contact you directly. Thank you!
Marlton, New Jersey
Tripled billing
I was given one price for my Dexcom sensor but that only for one month not the complete order. They are completely misleading crooks. We are looking for a new supplier.
User's recommendation: Shop around and don’t do business with these misleading thieves
Hello, We are sorry to hear that you're experiencing difficulties. Thank you for bringing this to our attention.
To help us assist you more effectively, please email us at patientsupport@***.com with the following information: •Your full name •A phone number to best reach you •A brief description of the issue you are experiencing Once we receive this information, our support team will contact you directly. Thank you!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVERY BAD CUSTOMER CARE
I am a CPAP customer for my health. Care Centric is sending me supplies that I have not asked for. Then, when I want to return it, this is what happens:
They promise a return label that never comes.
They hang up on you.
The phone waiting time is crazy.
They profit from sick people.
Very, very bad.
- Very reactive
- Do not care about consumer
Preferred solution: Full refund
User's recommendation: Buy all supplies on Amazon
Hello Laurent, We are sorry to hear that you are experiencing difficulties. In order to help us best serve you, we ask that you email us at patientsupport@***.com, with the following information: your full name, your health plan, a phone number that we can best reach you at, as well as a brief description of the issue you are experiencing.
Please be sure to include Reference Case #604 in the subject line.
Once we have this information, a member of our support team will reach out to you directly. Thank you, Debora
Jacksonville, Florida
Terrible company to deal with
Trying to log in using the correct password. Site said it was the wrong password, so I hit reset password.
It asked for my security question answers, all of which I answered correctly. It told me they did not match what was on file. Called to try to get help.
Said they couldn't help and would need to return my call. Ridiculous.
User's recommendation: Beware!
Hello, We are sorry to hear that you are experiencing difficulties. In order to help us best serve you, we ask that you email us at patientsupport@***.com, with the following information: your full name, your health plan, a phone number that we can best reach you at, as well as a brief description of the issue you are experiencing.
Please be sure to include Reference Case #596 in the subject line.
Once we have this information, a member of our support team will reach out to you directly. Thank you, Debora
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFraud
They took my money and won't give it back. It's a scam.
I didn't take anything from them at all.
They deceive people with Google money. Do not trust them; their customer service is horrible.
Preferred solution: Full refund
User's recommendation: Don’t trust them
Hello Romunda, We are sorry to hear that you are experiencing difficulties. In order to help us best serve you, we ask that you email us at patientsupport@***.com, with the following information: your full name, your health plan, a phone number that we can best reach you at, as well as a brief description of the issue you are experiencing.
Please be sure to include Reference Case #598 in the subject line.
Once we have this information, a member of our support team will reach out to you directly. Thank you, Debora
Assessment
I am getting the run around and being told different information everytime transferred to several different drpartments when i am in dire need of help with my durable medical equipment.
Hello Christ, We are sorry to hear that you are experiencing difficulties. In order to help us best serve you, we ask that you email us at patientsupport@***.com, with the following information: your full name, your health plan, a phone number that we can best reach you at, as well as a brief description of the issue you are experiencing.
Please be sure to include Reference Case #591 in the subject line.
Once we have this information, a member of our support team will reach out to you directly. Thank you, Debora
Saint Augustine, Florida
No response to emails and hangs up on all calls on telephone.......absolutely useless company
read above statement {{Redacted}}
Hi, We are sorry to hear that you are experiencing difficulties. In order to help us best serve you, we ask that you email us at patientsupport@***.com, with the following information: your full name, your health plan, a phone number that we can best reach you at, as well as a brief description of the issue you are experiencing.
Please be sure to include Reference Case #583 in the subject line.
Once we have this information, a member of our support team will reach out to you directly. Thank you, Debora
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerJUST TRYING TO PAY MY BILL
I stay on hold for HOURS, no one answers... the website obviously does not have the right information entered on their end, because it says i "entered the wrong information" though it is right in front of me!!!
I'm trying to give them money and they asked to speak to the patient for HIPA reasons... HE'S 5 years old, disabled and NON VERBAL!!! They want me to send a power of attorney before they will speak about a BILL I'M trying to PAY!!! and now theyre threatening collections...
i've had it.
GARBAGE COMPANY and GARBAGE OUTSOURCED CUSTOMER SERVICE... great way to help people in need, just keep adding on the STRESS
User's recommendation: STAY AWAY
Hello Robert, We are sorry to hear that you are experiencing difficulties. In order to help us best serve you, we ask that you email us at patientsupport@***.com, with the following information: your full name, your health plan, a phone number that we can best reach you at, as well as a brief description of the issue you are experiencing.
Please be sure to include Reference Case #563 in the subject line.
Once we have this information, a member of our support team will reach out to you directly. Thank you, Debora
Lakeland, Florida
Billing department NEVER gets preauthorion before receiving denied claims then charged me for their mistakes
They are billing me from 14 months ago because they didn't bill it correctly with my insurance. This happens ALL THE TIME!! this company has a horrible billing department.
User's recommendation: Check all your invoices before paying
Hello, We are sorry to hear that you are experiencing difficulties. In order to help us best serve you, we ask that you email us at patientsupport@***.com, with the following information: your full name, your health plan, a phone number that we can best reach you at, as well as a brief description of the issue you are experiencing.
Please be sure to include Reference Case #565 in the subject line.
Once we have this information, a member of our support team will reach out to you directly. Thank you, Debora
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI just found out that I have to pay 156.24 times three for equipment I received in March I use a Libre 2 lifestyle glucose machine and you sent me a Libre 3 I want to send it back.
I thought it would be cheaper but your price is 1562.36 vs. 60.00 from Walmart for 3 months.
I never got an invoice that itwould be a total of 468.72 I want to send back the unused boxes so someone else can use them I keep getting the run around. Please help me .I called care centrex again today and spoke with Jay in the Phillipines (really?) Can you please.
Let me know where to send these? Thank you
User's recommendation: Get all the questions answered first and tell them about the whole pic instead of part of it
Hello Keyan, We are sorry to hear that you are experiencing difficulties. In order to help us best serve you, we ask that you email us at patientsupport@***.com, with the following information: your full name, your health plan, a phone number that we can best reach you at, as well as a brief description of the issue you are experiencing.
Please be sure to include Reference Case #564 in the subject line.
Once we have this information, a member of our support team will reach out to you directly. Thank you, Debora
Feels like a scam...
Overall, it seems this company (who appear to be one of several under different names) enjoys putting bills on auto cycle with no end it sight. This company charges at and above retail prices for CPAP items that can be obtained for less on Amazon.
If you have the ability to use another company, I recommend it greatly!! In my opinion, this company is not using ethical operations as to how they bill customers, will not be using them again ever.
- Many
Preferred solution: To never use them again
User's recommendation: Avoid them completely if possible.
Hello Damariz, We are sorry to hear that you are experiencing difficulties. In order to help us best serve you, we ask that you email us at patientsupport@***.com, with the following information: your full name, your health plan, a phone number that we can best reach you at, as well as a brief description of the issue you are experiencing.
Please be sure to include Reference Case #552 in the subject line.
Once we have this information, a member of our support team will reach out to you directly. Thank you, Debora
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCarecentrix invoices make no sense and they fail to send the invoices to the right insurance companies.
This is still an open issue. It turns out that the doctor never contacted the insurance company for prior approval.
According to their files, they informed Care Centrix. Care Centrix never passed that information on to either the doctor or my wife.
However, Carecentrix always sends the bills to Florida Blue. They won't pay since we are actually members of Michigan Blue Cross. In addition, we have secondary insurance through Medicare. Again, Carecentrix refuses to bill Medicare even after we send letters and copies of my Medicare insurance cards.
When you call they are argumentative and full of excuses and lies. They have yet to respond to letters sent via certified mail.
User's recommendation: Good luck, you are going to need it.
Hello Virginia, We are sorry to hear that you are experiencing difficulties. In order to help us best serve you, we ask that you email us at patientsupport@***.com, with the following information: your full name, your health plan, a phone number that we can best reach you at, as well as a brief description of the issue you are experiencing.
Please be sure to include Reference Case #533 in the subject line.
Once we have this information, a member of our support team will reach out to you directly. Thank you, Debora
About
CareCentrix is intended to provide home health benefits management services to the health care industry. Thus, the company provides health care plans. It offers a lot of health care solutions which first of all include home infusion therapies, skilled nursing services, and durable medical equipment. CareCentrix collaborates with different health plans and providers which are supposed to further reduce health care costs as well as to improve patient outcomes with the help of its new HomeSTAR hospital readmission prevention program. The programs of the company also are Home Health Benefit Management Utilization Management, Credentialed Home Health Network, Claims Management, Quality Imand provement Program as well as Sleep Benefit Management. CareCentrix is based in East Hartford, CT. The company has regional centers all over the country.
Carecentrix is ranked 520 out of 6839 in Hospitals, Clinics and Medical Centers category
USA
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Hello, We are sorry to hear that you're experiencing difficulties. Thank you for bringing this to our attention.
To help us assist you more effectively, please email us at patientsupport@***.com with the following information: •Your full name •A phone number to best reach you •A brief description of the issue you are experiencing Once we receive this information, our support team will contact you directly. Thank you!
Hello, We are sorry to hear that you're experiencing difficulties. Thank you for bringing this to our attention.
To help us assist you more effectively, please email us at patientsupport@***.com with the following information: •Your full name •A phone number to best reach you •A brief description of the issue you are experiencing Once we receive this information, our support team will contact you directly. Thank you!