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This company is absolutely outrageous. Simply calling to update my address, I gave up after waiting over 15 minutes on an insignificant Tuesday afternoon for someone to even answer the phone. There are no options to update this information. I was billed $1,000 PER...
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1.3
I didn't like
  • Service and billing
  • Fraudaulant behavior
  • Wait times for phones
#1166232
So Florida Blue told me to contact Carecentrix to manage the process of getting me a new CPAP machine. This is where the "journey through ***" began, with so much incompetence in their staff, defintely "hourly" workers and they must go through them on a regular basis....
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Carecentrix is the 3rd party biller for Cigna/Allegiance. In 2015, Carecentrix failed to file a timely claim with my insurance. When they finally filed the claim, it was denied because the window for submitting it had expired. The following year, Carecentrix tried to...
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#1139233

Carecentrix - Frustrated

Carecentrix
#1158254
1.0
Details
My spouse had a right total knee and care centrix help up the equipment we needed in the hospital! I had to call multiple times and finally file a complaint against them. We even had to contact a DME company and rent the necessary equipment out of pocket until carecentrix could get it from a provider!
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Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website

Carecentrix - Run around

Carecentrix
#1153356
Absolutely terrible. Keep giving me the run around.
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Carecentrix - Non-Customer Receiving Daily Unwanted Calls

Carecentrix
#1147549
1.0
Details
Carecentrix calls me every day re Cigna, looking for a man I never heard of. I am not a customer of Carecentrix or Cigna. I blocked the number but still receive daily automated messages. I tried calling Carecentrix but everything was automated. My fiance called both companies for me, but offshore customer service was no help. Very frustrating! I would never do business with these people!
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Customer service

Carecentrix - Poor customer service and billing

Carecentrix
#1125620
Every time o called and especially today
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Besides the hundred or so bad comments about the billing problems ( They blame it on an out side company that does their billing) and they are not aware of any problems. The issue that takes the cake is one of deception. When the driver delivered a wheel chair, he...
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1.0
I didn't like
  • Service and billing
  • Deception
  • Customer service
#1136391
Educating their employees and contracted vendors. On January 23, 2017 I was sent to a prosthetic and orthotics provider. Before traveling over 40 miles to get there, I called ahead of time and asked what my out-of-pocket would be for a boot that I was being fitted for....
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1.2
#1131309
I will decline treatment and DIE before I ever go thru dealing with CareCentrix again. They are totally incompetent, uncooperative, fraudulent and bullies. They repeatedly bill me for invoices I have ALREADY PAID because their records are conveniently in error. Every...
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#1128139
I can't believe they even expect people to be able to use the payment system. Receipts contain no information on invoices paid. You have to pay one invoice at a time. Invoices are double billed. Takes several attempts for the payment to go through. I'm quite an expert...
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1.0
#1124898
A mistake was made when ordering ordering CPAP supplies from American Sleep Medicine in Jacksonville, FL, and the supplies were double shipped to me. I returned the second shipment personally, ASM then proceeded to ship me a third order, which I also returned. This...
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1.0
#1124708
After paying several bills for my C pap parts in Feb 10, 2017 on their portal was sent to their god awful collections group (AMCA) and paid the bill again to avoid further charges. They still claim that I did not pay the bills which I have proof that the payment was...
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#1123983
The coordination between FL Blue and Carecentrix is horrendous. Carecentrix billing hides bills on their website. You can not view a true total to pay. I ended up in collections due to bills I could not view. Contacting them has been a nightmare. I have been put on...
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1.3
I didn't like
  • Are frauds and price gaugers
  • Debt collection
  • Fraudulent billing practices
#1123940