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Carecentrix - The most UNETHICAL company I ever had to deal with.

I had majory knee surgery on 07/13/18. The following day i receive a knock on my front door. My wife answered the door and it was a gentleman (who claimed he worked for BCBS) and he provided me a knee workout machine. I had to sign some type of waiver (which i don't remember because i will still under the influence of anesthesia). Apparently, the document i signed was aknowldgeing that i agree to pay for this machine. The gentleman dropped off this machine and told me that i had to meet up with him in 2 weeks and give it back! WTF kind of company does that. Then after about 2 months, Carecentrix sends to me collections!!! This is by far the worst *** company i have ever had experience and i will pray every night that they shut down!
#1451351
I called Care Centrix today at around 11:30am to request a print out of all payments made on my account for tax purposes. The young lady who took the call, whose name I don't remember verified all my information and stated that she would mail out a print out to my...
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CareCentrix
CareCentrix
Carecentrix Verified Representative

Hello StatuesqueWaterDragon645, We're sorry to hear that you are experiencing difficulties. In order to help us best serve you, we ask that you email us at patientsupport@care...

#1449828
I had a call from a number I do not recognize, followed by a vague voicemail which claimed to be 'working with your insurance company' - which they somehow couldn't be bothered to name - and asking me to call another number I don't recognize. Sounds pretty scammy right...
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CareCentrix
CareCentrix
Carecentrix Verified Representative

Hello, We're sorry to hear that you're experiencing difficulties. In order to help us best serve you, we ask that you email us at patientsupport@carecentrix.com, with the foll...

1.0
I didn't like
  • Unprofessional staff
  • Interminable phone tree
  • Vague communications
#1443666
Delay in service, provided under skilled nursing, never returns calls, delay of services, apparently no ability to be honest.
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CareCentrix
CareCentrix
Carecentrix Verified Representative

Hello, We are sorry to hear that you are experiencing difficulties. In order to help us best serve you, we ask that you email us at patientsupport@carecentrix.com, with the fo...

#1440981
My husband and I have had the same problem. I have been a HealthCare administrator for 30 years and never have I seen so much fraud. CareCentrix continues to send us bills for supplies that we never received and do not need. The CPAP unit has also already been paid...
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CareCentrix
CareCentrix
Carecentrix Verified Representative

Hello. We're sorry to hear that you are experiencing difficulties. In order to help us best serve you, we ask that you email us at patientsupport@carecentrix.com, with the fol...

CareCentrix
CareCentrix
Carecentrix Verified Representative

Hello Solidliger, We are sorry to hear that you are experiencing difficulties. In order to help us best serve you, we ask that you email us at patientsupport@carecentrix.com, ...

#1434416
I have never used or would use any of care centrix services. Yet im getting duns from collection angencys. If cigna wants care centrix then they should pay for their services. They did not do anything for me. Both care centrix and cigna are bad to deal with.
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CareCentrix
CareCentrix
Carecentrix Verified Representative

Hi there. We're sorry to hear that you are experiencing difficulties. In order to help us best serve you, we ask that you email us at patientsupport@carecentrix.com, with the ...

1.0
#1426874

Was finally able to reach someone at Carecentrix that was able to think outside the generic list of useless responses. She sent me the information I needed and I was able to get the problem solved. I wish I could have reached her months earlier. They would have far...
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#1405666
I used Carecentrix automated bill paying on line. I used my medical reimbursement card to start. I owed 658.33 my reimbursement card only had $589.00 left on it. The system asked if I would like to pay the rest with another card, I pressed 1 saying yes. I then entered...
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CareCentrix
CareCentrix
Carecentrix Verified Representative

Hello TangibleMacaw, We are sorry to hear that you are experiencing difficulties. In order to help us best serve you, we ask that you email us at patientsupport@carecentrix.co...

1.0
I didn't like
  • Held my money for 5-6 weeks after they over charged me
#1382457
Had a pleasant conversation with carecentrix billing they could not explain to me or the other $77 a month was going but I know where it was going it's going in some Crooks pocket there and Cigna I paid AeroCare 85 to $100 a month for my oxygen concentrator and charge...
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Anonymous
Anonymous

Hello, We are sorry to hear that you are experiencing difficulties. In order to help us best serve you, we ask that you email us at patientsupport@carecentrix.com, with the fo...

1.0
#1370351

Contact Carecentrix

Mailing Address:
CareCentrix, Inc.
20 Church Street, 12th Floor 3 Huntington Quadrangle, Suite 200S Melville, NY 11747
Hartford, CT 06103
USA
Phone:
(860) 528-4038
More
I've been trying to find out what my balance is for months, all they do is give me some generic response about monthly rental. I'm not renting, I'm buying a CPAP machine but they can never give me a balance. They now refuse to answer my e-mails. I told them I'm not...
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Anonymous
Anonymous

We are having the same issue. As soon as Carecentrix actually got our insurance correct, they increased the cost of the material by $200! What? It's been the same expense unti...

Anonymous
Anonymous

I'm experiencing the same issue. I'm in the process of complaining to my insurance company.

1.0
I didn't like
  • Business practice
#1358574