Carecentrix
Carecentrix Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Carecentrix has 1.2 star rating based on 185 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Machine, Answered the phone, Billing is prompt.
Cons: Customer service, Billing practices, Price gouging.Recent recommendations regarding this business are as follows: "Check all your invoices before paying", "Get all the questions answered first and tell them about the whole pic instead of part of it", "STAY AWAY", "Avoid them completely if possible.", "Warning!".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Carecentrix has 1.2 star rating based on 185 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Machine, Answered the phone, Billing is prompt.
Cons: Customer service, Billing practices, Price gouging.Recent recommendations regarding this business are as follows: "Check all your invoices before paying", "Get all the questions answered first and tell them about the whole pic instead of part of it", "STAY AWAY", "Avoid them completely if possible.", "Warning!".
Most users want Carecentrix to offer a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Carecentrix Reviews
"Billing department NEVER gets preauthorion before receiving denied claims then charged me for their mistakes"
They are billing me from 14 months ago because they didn't bill it correctly with my insurance. This happens ALL THE TIME!! this company has a horrible billing...
Lakeland, Florida
Billing department NEVER gets preauthorion before receiving denied claims then charged me for their mistakes
They are billing me from 14 months ago because they didn't bill it correctly with my insurance. This happens ALL THE TIME!! this company has a horrible billing department.
User's recommendation: Check all your invoices before paying
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Caldwell, New Jersey
JUST TRYING TO PAY MY BILL
I stay on hold for HOURS, no one answers... the website obviously does not have the right information entered on their end, because it says i "entered the wrong information" though it is right in front of me!!!
I'm trying to give them money and they asked to speak to the patient for HIPA reasons... HE'S 5 years old, disabled and NON VERBAL!!! They want me to send a power of attorney before they will speak about a BILL I'M trying to PAY!!! and now theyre threatening collections...
i've had it.
GARBAGE COMPANY and GARBAGE OUTSOURCED CUSTOMER SERVICE... great way to help people in need, just keep adding on the STRESS
User's recommendation: STAY AWAY
Hello Robert, We are sorry to hear that you are experiencing difficulties. In order to help us best serve you, we ask that you email us at patientsupport@***.com, with the following information: your full name, your health plan, a phone number that we can best reach you at, as well as a brief description of the issue you are experiencing.
Please be sure to include Reference Case #563 in the subject line.
Once we have this information, a member of our support team will reach out to you directly. Thank you, Debora
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hancock, Wisconsin
I just found out that I have to pay 156.24 times three for equipment I received in March I use a Libre 2 lifestyle glucose machine and you sent me a Libre 3 I want to send it back.
I thought it would be cheaper but your price is 1562.36 vs. 60.00 from Walmart for 3 months.
I never got an invoice that itwould be a total of 468.72 I want to send back the unused boxes so someone else can use them I keep getting the run around. Please help me .I called care centrex again today and spoke with Jay in the Phillipines (really?) Can you please.
Let me know where to send these? Thank you
User's recommendation: Get all the questions answered first and tell them about the whole pic instead of part of it
Hello Keyan, We are sorry to hear that you are experiencing difficulties. In order to help us best serve you, we ask that you email us at patientsupport@***.com, with the following information: your full name, your health plan, a phone number that we can best reach you at, as well as a brief description of the issue you are experiencing.
Please be sure to include Reference Case #564 in the subject line.
Once we have this information, a member of our support team will reach out to you directly. Thank you, Debora
Feels like a scam...
Overall, it seems this company (who appear to be one of several under different names) enjoys putting bills on auto cycle with no end it sight. This company charges at and above retail prices for CPAP items that can be obtained for less on Amazon.
If you have the ability to use another company, I recommend it greatly!! In my opinion, this company is not using ethical operations as to how they bill customers, will not be using them again ever.
- Many
Preferred solution: To never use them again
User's recommendation: Avoid them completely if possible.
Hello Damariz, We are sorry to hear that you are experiencing difficulties. In order to help us best serve you, we ask that you email us at patientsupport@***.com, with the following information: your full name, your health plan, a phone number that we can best reach you at, as well as a brief description of the issue you are experiencing.
Please be sure to include Reference Case #552 in the subject line.
Once we have this information, a member of our support team will reach out to you directly. Thank you, Debora
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Green Cove Springs, Florida
Carecentrix invoices make no sense and they fail to send the invoices to the right insurance companies.
We have insurance through my husband's employment. Since the company headquarters is out of state, their Blue Cross/Sheild is based in that state.
However, Carecentrix always sends the bills to Florida Blue. They won't pay since we are actually members of Michigan Blue Cross. In addition, we have secondary insurance through Medicare. Again, Carecentrix refuses to bill Medicare even after we send letters and copies of my Medicare insurance cards.
When you call they are argumentative and full of excuses and lies. They have yet to respond to letters sent via certified mail.
User's recommendation: Good luck, you are going to need it.
Hello Virginia, We are sorry to hear that you are experiencing difficulties. In order to help us best serve you, we ask that you email us at patientsupport@***.com, with the following information: your full name, your health plan, a phone number that we can best reach you at, as well as a brief description of the issue you are experiencing.
Please be sure to include Reference Case #533 in the subject line.
Once we have this information, a member of our support team will reach out to you directly. Thank you, Debora
Naples, Florida
Price is more than it should be
We have a high deductible. CareCentrix shipped these Gentle Glide intermittent catheters in January from 1-800 medical and then billed us for nearly $900!
That's about twice what the price should be.
Last year, we received 120 Gentle Glide catheters for $525. No one seems to be able to explain why they are costing more.
Hello, We are sorry to hear that you are experiencing difficulties. In order to help us best serve you, we ask that you email us at patientsupport@***.com, with the following information: your full name, your health plan, a phone number that we can best reach you at, as well as a brief description of the issue you are experiencing.
Please be sure to include Reference Case #543 in the subject line.
Once we have this information, a member of our support team will reach out to you directly. Thank you, Debora
Winter Park, Florida
Warning! Warning! Have had only problems with so called billing dept. do they check the patient’s insurance coverage? If a person has co pay assistance for medication the screw ups get worse.
Having co-pay assistance for medication seems to be a problem for CareCentrix. It can take a year for them to get that billing straight.
It would help if a the billing depts could get the patients insurance info correct for billing purposes. Is as though CareCentrix is buying time, trying to frustrate the patient in hopes of getting more from the patient. If CareCentrix doesnt like the comments from patients then try improving in every way!!! Poor company, questionable billing practices, stand up to them do not allow them to take advantage.
If necessary go to the State, and seek legal advice. What does BlueCross think ??
User's recommendation: Warning!
Hello, We are sorry to hear that you are experiencing difficulties. In order to help us best serve you, we ask that you email us at patientsupport@***.com, with the following information: your full name, your health plan, a phone number that we can best reach you at, as well as a brief description of the issue you are experiencing.
Please be sure to include Reference Case #537 in the subject line.
Once we have this information, a member of our support team will reach out to you directly. Thank you, Debora
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Winter Springs, Florida
Very bad customer service
They put on hold and never picked up the phone. I waited for an hour and no one picked up the phone to take my payment.
Hello Allen, We are sorry to hear that you are experiencing difficulties. In order to help us best serve you, we ask that you email us at patientsupport@***.com, with the following information: your full name, your health plan, a phone number that we can best reach you at, as well as a brief description of the issue you are experiencing.
Please be sure to include Reference Case #496 in the subject line.
Once we have this information, a member of our support team will reach out to you directly. Thank you, Debora
Concord, California
They sold my information within 15 minutes
The company has no phone number for customer service. I want to cancel my just started membership because they do not actually contact or schedule the help.
They charge 50 dollars a week for NOTHING! And they sold my information immediately.
User's recommendation: Do not be swindled by Care.com
Hello, We are sorry to hear that you are experiencing difficulties. In order to help us best serve you, we ask that you email us at patientsupport@***.com, with the following information: your full name, your health plan, a phone number that we can best reach you at, as well as a brief description of the issue you are experiencing.
Please be sure to include Reference Case #504 in the subject line.
Once we have this information, a member of our support team will reach out to you directly. Thank you, Debora
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Billing and website sucks
Website was designed by a1 year child. Nightmare to pain bill on line and printing receipts never print out right so you don't have proof so they can screw you out of your money.
Put invoice number you want to pay and sent receipt to your email it doesn't have invoice number on it. Company just sucks so bad
- Billing is prompt and wrong most of time
- Website sucks
Preferred solution: A Real Honest website
User's recommendation: Go to another company
Hello Bernell Vmn, We are sorry to hear that you are experiencing difficulties. In order to help us best serve you, we ask that you email us at patientsupport@***.com, with the following information: your full name, your health plan, a phone number that we can best reach you at, as well as a brief description of the issue you are experiencing.
Please be sure to include Reference #487 in the subject line.
Once we have this information, a member of our support team will reach out to you directly. Thank you, Deborah
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Triple retail
I would be EXTREMELY careful using these guys. whatever your insurance doesnt cover the product is TRIPLE retail cost and they do not tell you the price.
Recent Federal complaints about this company are out there to read. You can go get Freestyle Libre Sensors for $75 per month from CVS without insurance.
Preferred solution: nothing
User's recommendation: avoid
Hello Greg, We are sorry to hear that you are experiencing difficulties. In order to help us best serve you, we ask that you email us at patientsupport@***.com, with the following information: your full name, your health plan, a phone number that we can best reach you at, as well as a brief description of the issue you are experiencing.
Please be sure to include Reference Case #480 in the subject line.
Once we have this information, a member of our support team will reach out to you directly. Thank you, Debora
Jacksonville, Florida
SCAM!
I've been double charged on bills and now they want even more from me for the one CPAP machine i have?! They are seriously trying to charge me hundreds of dollars extra because the CPAP machine also acts as a humidifier so they want to charge me for a humidifier as well as the machine!! Im not paying anymore!
User's recommendation: Never use these thieves!
Hello, We are sorry to hear that you are experiencing difficulties. In order to help us best serve you, we ask that you email us at patientsupport@***.com, with the following information: your full name, your health plan, a phone number that we can best reach you at, as well as a brief description of the issue you are experiencing.
Please be sure to include Reference Case #491 in the subject line.
Once we have this information, a member of our support team will reach out to you directly. Thank you, Debora
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sanford, Florida
Gotta be the absolute worst company in healthcare
you can't get them on the phone. your doctor faxes orders to Florida Blue and they send them to these folks.
Carecentrix doesn't contact you, they don't process the order, they only take money from the govt.
When you finally get them on the phone, it is always the same answer; "we called you a few days ago". About the only thing you can do here is file complaints with the insurance company, file complaints with Medicare and then when open enrollment gets here, drop Florida Blue and go with an insurance company who cares about their customers.
User's recommendation: drop Florida Blue. drop care centrix file complaints with Medicare
Hi Anthany Jom, We are sorry to hear that you are experiencing difficulties. In order to help us best serve you, we ask that you email us at patientsupport@***.com, with the following information: your full name, your health plan, a phone number that we can best reach you at, as well as a brief description of the issue you are experiencing.
Please be sure to include Reference #487 in the subject line.
Once we have this information, a member of our support team will reach out to you directly. Thank you, Deborah
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sanford, Florida
Their only purpose in life is to take govt money and provide no service of value
doctor faxed order for medical equip to Florida Blue.
Florida Blue uses CareCentrix, so they get the order
CareCentrix does NOTHING with order
When you finally get someone who can talk at CareCentrix, and you ask for status, you will get the answer "we tried to call you last week".
Then they will push back on the order. You go to Medicare, you go to Florida Blue, you go to the doctor, all say CareCentrix is wrong.
My best suggestion?
If your insurance company uses this company to fulfill medicare orders, get another insurance company. I did.
User's recommendation: drop the insurance company to drop carecentrix. file formal complaints with Medicare
Hello Anthany, We are sorry to hear that you are experiencing difficulties. In order to help us best serve you, we ask that you email us at patientsupport@***.com, with the following information: your full name, your health plan, a phone number that we can best reach you at, as well as a brief description of the issue you are experiencing.
Please be sure to include Reference Case #458 in the subject line.
Once we have this information, a member of our support team will reach out to you directly. Thank you, Debora
Gainesville, Florida
OVER BILL!!!!
Keep on charging for the usage of the CPAP machine. Keep on charging about the supplies that never came to me.
These charges went up already to almost $700 plus the other payment that I did for the usage of NY CPAP. Then after verifying that I don't owe them anymore. A new company will call me and ask about a payment that I owe again from carecentrix.
This is a huge mistake to have this device and to deal with this company. customer service is very poor!!!
User's recommendation: 0 no recommendation
Hello, We are sorry to hear that you are experiencing difficulties. In order to help us best serve you, we ask that you email us at patientsupport@***.com, with the following information: your full name, your health plan, a phone number that we can best reach you at, as well as a brief description of the issue you are experiencing.
Please be sure to include Reference Case #464 in the subject line.
Once we have this information, a member of our support team will reach out to you directly. Thank you, Debora
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Miami, Florida
WILLFUL NEGLIGENCE
I'm reasonably sure No Surprises Act violations are a daily occurrence. This company fails to take any accountability with consumers.
I am filing a formal complaint to investigate willful negligence in the state of Florida.
These fools lied about pricing. In fact they refuse to give you a real firm quote for your cost, which is ridiculous. They worry that a vendor bills without them, but don't care that they wrongly bill members. We returned overpriced equipment with approval from Carecentrix and from the vendor yet we still recieve bills.
I called, Carecentrix doesn't care says I have to contact their vendor that they contact with and have their vendor contact Carecentrix. If we go into collections I will bring about litigation on our behalf as well as for any other impacted members with similar mishandling. This company deserves to be fully shut down. Total incompetence.
We bought the equipment from Amazon, took 2 days to get to us and our was cheaper, better quality and most importantly NO HEADACHE OF USING CARECENTRIX!! A total waste of a member benefit. I would rather receive a credit on my insurance for NEVER using Carecentrix. State and Federal investigation should take place for the massive fraud.
Example my friend's mother was dying with cancer, Carecentrix was so terrible that the family went out of pocket to buy supplies than to deal with these billionaire fools.
This is a juicy lawsuit just waiting to happen; actually they, Carecentrix, are begging someone to sue them. I hope one day to read about it.
User's recommendation: ORDER FROM AMAZON, CHEAPER FASTER AND BETTER
I am very interested in the outcome of the litigation. Exact same thing happened to me and many others, and my credit has suffered because of it.
This company is truly one huge scam. They should be barred from doing business in every state and the criminals in charge who've earned millions extorting the elderly and disabled should be in prison.
About
CareCentrix is intended to provide home health benefits management services to the health care industry. Thus, the company provides health care plans. It offers a lot of health care solutions which first of all include home infusion therapies, skilled nursing services, and durable medical equipment. CareCentrix collaborates with different health plans and providers which are supposed to further reduce health care costs as well as to improve patient outcomes with the help of its new HomeSTAR hospital readmission prevention program. The programs of the company also are Home Health Benefit Management Utilization Management, Credentialed Home Health Network, Claims Management, Quality Imand provement Program as well as Sleep Benefit Management. CareCentrix is based in East Hartford, CT. The company has regional centers all over the country.
Carecentrix is ranked 651 out of 4397 in Hospitals, Clinics and Medical Centers category
USA
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Hello, We are sorry to hear that you are experiencing difficulties. In order to help us best serve you, we ask that you email us at patientsupport@***.com, with the following information: your full name, your health plan, a phone number that we can best reach you at, as well as a brief description of the issue you are experiencing.
Please be sure to include Reference Case #565 in the subject line.
Once we have this information, a member of our support team will reach out to you directly. Thank you, Debora