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These people claim they cannot total a bill. They sent 6 different pages with different amounts and expect me, the customer, to total the bill. I paid one page a month ago and this time they sent me different pages with different amounts. The numbers never add up. It...
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CareCentrix
CareCentrix
Carecentrix Verified Representative

We are sorry to hear that you are experiencing difficulties. In order to help us best serve you, we ask that you email us at patientsupport@carecentrix.com, with the following...

1.0
I didn't like
  • Fraudulent billing practices
#1280856
I had a dispute yesterday that they refused to handle because I did not have an original bill. After speaking to them today, they informed me I was mislead in getting my equipment, and that I still owed all the money billed. They refused to address that I had appealed...
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CareCentrix
CareCentrix
Carecentrix Verified Representative

We are sorry to hear that you are experiencing difficulties. In order to help us best serve you, we ask that you email us at patientsupport@carecentrix.com, with the following...

1.0
I didn't like
  • Wait times for phones
  • Debt collection
  • Refusal to try and resolve complaint
#1272857
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Carecentrix - They don't pay their contractors

I have been waiting 5 months for payment for servies we provided their patient. We are a nurse registry in Naples Fl. We were called by carecentrix to provide home health services. This Florida blue client was covered for post surgery care. Everytime you call you have to start from the beginni g. Often yiu have to wait for a callback. Keep getting a. Ru ariund an never get paid
#1272441
I was told by care Centrex that all of my CPAP items would be covered by insurance, if it did not work I could return it in 30 days. I returned the CPAP in 30 days. Insurance covered none of the supplies. They never told me the cost of what the supplies would be. Upon...
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CareCentrix
CareCentrix
Carecentrix Verified Representative

Hi. We're sorry to hear that you are experiencing difficulties. In order to help us best serve you, we ask that you email us at patientsupport@carecentrix.com, with the follow...

1.0
I didn't like
  • Price gouging
  • Service and billing
#1271718
I have already filed my complaint but just wanted to let everyone know that their response to every complaint is computer generated no one is actually responding to them they are all the same
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CareCentrix
CareCentrix
Carecentrix Verified Representative

The CareCentrix patient support team does not use automated services and is 100% human. Do you have a case number that you can reference? If you do not already have a case #, ...

1.0
#1268397
I was billed almost $190 a month for one oxygen concentrator I'll return the equipment and bought my own carecentrix and Cigna are in together with a billing fraudulent scheme they do not care about people in need all they care about is their bank accountsAngry
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CareCentrix
CareCentrix
Carecentrix Verified Representative

We are sorry to hear that you are experiencing difficulties. In order to help us best serve you, we ask that you email us at patientsupport@carecentrix.com, with the following...

1.0
#1267492
Ordered a nebulizer for my son and they told me Apria would handle the delivery. Apria told me there was no cost, CareCentrix never mentioned a thing that they would be paying Apria for the machine, and asking me for the money, and how much could they have possibly...
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Anonymous
Anonymous

Carecentrix contacted me and offered a price reduction to $50. I agreed.

CareCentrix
CareCentrix
Carecentrix Verified Representative

We are sorry to hear that you are experiencing difficulties. In order to help us best serve you, we ask that you email us at patientsupport@carecentrix.com, with the following...

1.0
I didn't like
  • Price gouging
  • Customer service
#1266876
Carecentrix was horrendous. The companies they are contracted with are extremely unprofressional and outright rude. Whether it’s Apria for medical equipment or Quality Care nursing, they were both horrendous . Quality Care Nursing insisted on billing me instead of the...
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CareCentrix
CareCentrix
Carecentrix Verified Representative

We are sorry to hear that you are experiencing difficulties. In order to help us best serve you, we ask that you email us at patientsupport@carecentrix.com, with the following...

1.0
#1264924
I have been trying to get my sleep apnea cared for since January. The amount of hours I have spent on the phone with care centrix over it is ridiculous. It is still not resolved. I’m also currently 25 weeks pregnant and my sleepnis worse and can be dangerous for my...
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CareCentrix
CareCentrix
Carecentrix Verified Representative

We are sorry to hear that you are experiencing difficulties. In order to help us best serve you, we ask that you email us at patientsupport@carecentrix.com, with the following...

1.0
#1264256

Contact Carecentrix

Mailing Address:
CareCentrix, Inc.
20 Church Street, 12th Floor 3 Huntington Quadrangle, Suite 200S Melville, NY 11747
Hartford, CT 06103
USA
Phone:
(860) 528-4038
More
Do not use this company. They contracted a medical equipment company that never sent the medical equipment out. I had to buy my own equipment the day before surgery. The home care agency they contracted insisted on billing me instead of Carecentrix. The aid never came....
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CareCentrix
CareCentrix
Carecentrix Verified Representative

We are sorry to hear that you are experiencing difficulties. In order to help us best serve you, we ask that you email us at patientsupport@carecentrix.com, with the following...

1.0
#1262582