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I used Carecentrix automated bill paying on line. I used my medical reimbursement card to start. I owed 658.33 my reimbursement card only had $589.00 left on it. The system asked if I would like to pay the rest with another card, I pressed 1 saying yes. I then entered...
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Company wrote 0 private and 1 public responses to the review from Oct 15.
CareCentrix
CareCentrix
Carecentrix Verified Representative

Hello TangibleMacaw, We are sorry to hear that you are experiencing difficulties. In order to help us best serve you, we ask that you email us at patientsupport@carecentrix.co...

1.0
I didn't like
  • Held my money for 5-6 weeks after they over charged me
#1382457
I've been trying to find out what my balance is for months, all they do is give me some generic response about monthly rental. I'm not renting, I'm buying a CPAP machine but they can never give me a balance. They now refuse to answer my e-mails. I told them I'm not...
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Company wrote 0 private and 3 public responses to the review from Sep 17.
Anonymous
Anonymous

We are having the same issue. As soon as Carecentrix actually got our insurance correct, they increased the cost of the material by $200! What? It's been the same expense unti...

Anonymous
Anonymous

I'm experiencing the same issue. I'm in the process of complaining to my insurance company.

1.0
I didn't like
  • Business practice
#1358574
Filed a complaint with the Better Business Bureau about carecentrix.pissedconsumer.com month and they were only paying AeroCare a hundred dollars a month well of course the Better Business Bureau being a crooked agency of the government sided with them so don't ever...
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Company wrote 1 public responses to the review from Sep 12.
CareCentrix
CareCentrix
Carecentrix Verified Representative

Hello, We are sorry to hear that you are experiencing difficulties. In order to help us best serve you, we ask that you email us at patientsupport@carecentrix.com, with the fo...

Anonymous
Anonymous

Fact : "crooked agency" Fiction : "of the government". No relation. BBB is not the Commerce Police and have no power of any sort other than to take reports and make lists ; an...

#1353197
I have dealt with carecentrix for a while and the issues we experience never seem to get better. we have been trying to bill for a good denial to bill the secondary and they cannot seem to manage that. we send them spreadsheet after spreadsheet and no resolution after...
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Company wrote 1 public responses to the review from Aug 27.
Anonymous
M Kenney

Why isn't there an email on the Main website? Why do I have to search for a way to make a complaint? Get more staff and put the patientsupport@carecentrix.com email on the web...

CareCentrix
CareCentrix
Carecentrix Verified Representative

Hello, We are sorry to hear that you are experiencing difficulties. In order to help us best serve you, we ask that you email us at patientsupport@carecentrix.com, with the fo...

#1340080
I just had to post this review even after filing a complaint with the Better Business Bureau the Federal Trade Commission and the Federal Bureau of Investigation these moron idiots he'll keep sending me Bills saying I owe them money they owe me $77 a month for 25...
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Company wrote 1 public responses to the review from Aug 27.
CareCentrix
CareCentrix
Carecentrix Verified Representative

Hi. We're sorry to hear that you are experiencing difficulties. In order to help us best serve you, we ask that you email us at patientsupport@carecentrix.com, with the follow...

#1339818
There is no option for what I need
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Customer made 1 call to the company using contacts on our site.
Company wrote 0 private and 1 public responses to the review from Aug 22.
CareCentrix
CareCentrix
Carecentrix Verified Representative

Hello, We are sorry to hear that you are experiencing difficulties. In order to help us best serve you, we ask that you email us at patientsupport@carecentrix.com, with the fo...

#1336018
Released after 30 days in hospital with orders for CareCentrix to procure health , occupational and wound care. 21 days later still have not been able to get BCBS or CareCentrix to get me therapy. Untold hours on the phone with each entity saying it was going to be...
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Company wrote 0 private and 1 public responses to the review from Aug 20.
CareCentrix
CareCentrix
Carecentrix Verified Representative

Hello, We're sorry to hear that you're experiencing difficulties. In order to help us best serve you, we ask that you email us at patientsupport@carecentrix.com, with the foll...

Anonymous
Miguel

Carecentrix is billing and admin for BCBS. They don’t send people to your house. If the problem is you haven’t heard call carecentrix . Request to know if they received it als...

#1334461
Ive been on the phone with carecentrix many many times since last november trying to get billing resolved. Customer service has no direct line, so you have to talk to a different person everytime. Even my healthcare provider says they are horrible and impossible to...
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Company wrote 0 private and 1 public responses to the review from Aug 20.
CareCentrix
CareCentrix
Carecentrix Verified Representative

Hello, We are sorry to hear that you are experiencing difficulties. In order to help us best serve you, we ask that you email us at patientsupport@carecentrix.com, with the fo...

1.0
#1334450
No one showed up to my home the day of surgery , and now 4 days post op still no care. I am alone and cannot to do anything other crawl to my bathroom, and get water. They never called me or my Drs office to alert us that my case was not staffed. Finally, yesterday i...
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Company wrote 1 public responses to the review from Aug 17.
CareCentrix
CareCentrix
Carecentrix Verified Representative

Hello, We are sorry to hear that you are experiencing difficulties. In order to help us best serve you, we ask that you email us at patientsupport@carecentrix.com, with the fo...

1.0
#1332136

Contact Carecentrix

Mailing Address:
CareCentrix, Inc.
20 Church Street, 12th Floor 3 Huntington Quadrangle, Suite 200S Melville, NY 11747
Hartford, CT 06103
USA
Phone:
(860) 528-4038
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I used this forum back in April to resolve billing issues (Review #1225563). For a few months I stopped receiving bills and calls. This month I have received 2 letters for the same bill (~$125 for monitoring) stating the bill is past due. The automated phone service...
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Company wrote 0 private and 1 public responses to the review from Aug 16.
CareCentrix
CareCentrix
Carecentrix Verified Representative

Hello. We're sorry to hear that you are experiencing difficulties. In order to help us best serve you, please email us at patientsupport@carecentrix.com, with the following in...

1.0
#1331302