Not resolved
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Value for money
1 comment

I received items that I never ordered. When I called, they sent me a slip / postage paid to return the items.

I have received numerous calls, notices since...completely ignoring my previous calls to reiterate what occurred to no avail. My account has still not been resolved several calls, etc. They billed my insurance fraudulently/ erroneously and refuse to resolve.

To put in perspective, all of my time, calls, and effort to resolve has been over $12. Unbelievable.

Product or Service Mentioned: Carecentrix Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

Company wrote 0 private and 1 public responses to the review from Apr 09.
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Carecentrix Verified Representative

We are sorry to hear that you are experiencing difficulties. In order to help us best serve you, we ask that you email us at, with the following information: your full name, your health plan, a phone number that we can best reach you at, as well as a brief description of the issue you are experiencing.

Please be sure to include Reference Case #0015 in the subject line.

Once we have this information, a member of our support team will reach out to you directly. Thank you.

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