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I can't trust these folks at CareCentrix. I was told that a training session for INR home monitoring with the CoaguChek machine done on Jan 11, 2017 was the only charge I would get if I returned the machine by the end of March (postmarked by this date) but now I am getting calls from CareCentrix wanting to bill me for 3 additional encounters (3 additional tests) with this machine...something that NEVER happened.

I returned the machine by the promised date and should only be getting billed for that one encounter on Jan. 11, 2017.

This is really bad. I don't know how to dispute this wrong bill and the phone calls back and forth are not only time-consuming, but also frustrating because I seem to be getting nowhere towards resolving something that should be a very straightforward, easy to resolve situation.

Reason of review: Poor customer service.

Preferred solution: Full refund.

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CareCentrix

We're sorry to hear that you are experiencing difficulties. In order to help us best serve you, we ask that you email us at patientsupport@carecentrix.com, with the following information: your full name, your health plan, a phone number that we can best reach you at, as well as a brief description of the issue you are experiencing.

Please be sure to include Case #P0077 in the subject line.

Once we have this information, a member of our support team will reach out to you directly. Thank you.

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