My insurance Cigna is contracted with Carecentrix for providing medical equipment, a breast pump in my case. I contacted Carecentrix well before my due date and placed an order, which I was assured I will receive within 3 weeks of placing the order. I did not receive the breast pump even after the birth of my baby and after several calls, they changed the company which finally shipped out my breast pump to me. Carecentrix promised to pay the overnight shipping charges for the delay.
Now after a month since receiving the breast pump from the new company, the first company they had placed an order with also ended up shipping out a pump to me, and to get Carecentrix to provide me with a solution to ship the pump back to them has been a struggle. Add to this an extremely rude and unhelpful customer service representative, I am surprised that the company still exists.
I never want to deal with Carecentrix ever again. They have been one of the worst companies that I have had to deal with.
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