Not resolved
Customer service
1 comment

My insurance Cigna is contracted with Carecentrix for providing medical equipment, a breast pump in my case. I contacted Carecentrix well before my due date and placed an order, which I was assured I will receive within 3 weeks of placing the order. I did not receive the breast pump even after the birth of my baby and after several calls, they changed the company which finally shipped out my breast pump to me. Carecentrix promised to pay the overnight shipping charges for the delay.

Now after a month since receiving the breast pump from the new company, the first company they had placed an order with also ended up shipping out a pump to me, and to get Carecentrix to provide me with a solution to ship the pump back to them has been a struggle. Add to this an extremely rude and unhelpful customer service representative, I am surprised that the company still exists.

I never want to deal with Carecentrix ever again. They have been one of the worst companies that I have had to deal with.

This person wrote the review because of poor customer service at Carecentrix. Reviewer claimed that he or she wants Carecentrix to read this review and look into the issue (if any).

The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

We collected other reviews about products and/or services offered by Carecentrix breast pump for you to read. This information may help you with your purchase decision.

Had an Experience with Carecentrix?

Write a review


Terms of Service
Post Comment
Fremont, California, United States #942060

Additionally, I received a bill from Cigna for the overnight shipping charge for the breast pump, which Carecentrix had promised to foot.I had to spend over an hour with the Carecentrix customer service to get that waived.

Now, I am struggling to get information on how to return the additional breast pump I received without being responsible for paying for shipping.It has been an extremely frustrating experience dealing with them.

You May Also Like

Aflac - Claim Review from Jacksonville, Florida Aflac "I am terminally ill with cancer. My days are very limited. My daughter and I summit my claim for my cancer policy over a month ago through a Rep..." Read more Hole In One International - US Hole in One Internet Scam Hole In One International "US Hole in One is an Internet scam claiming outrageous services and products YET works out of an Abandoned building. Since google Maps has serviced US HOLE in ONE can..." Read more Molina Healthcare - At least they have a sense of humor Molina Healthcare "Oooooooookay. I jumped through hoops w them for over a month before finally talking a panel of strangers into covering a clinical trial route that is my legit only option*,..." Read more State Farm Insurance - Daughter was hit after she put car into reverse, she maintains that she never moved and stayed in the grass area she was parked in State Farm Insurance "4/29/2017 daughter was delayed leaving work because the school was shut down letting no one in or out until they were told. Once she was released she went to the..." Read more Walmart - BUG IN MY "WASHED AND READY TO EAT" SPINACH Walmart "After a morning, which led to a rather warm afternoon, I decided that I would purchase my greens from my local Walmart, as to prevent heat induced wilting. My local..." Read more Nfl - Lions always get a unfair shake compared to other teams Nfl " What are we suppose to do as Lion Fans to get a fair shake in this league. Screw the NFL, I'm boycotting for unjust fairness towards the Lions. This..." Read more Little Caesars - Liars Little Caesars "My husband and i just went through the little caesars on Reynolds Road in Bryant. We ordered one order of crazy bread extra butter and Parmesan and a deep dish..." Read more Bank Of America - Notice On Account Bank Of America "My names are Valerie and i made payment to this account BANK NAME: HAYDEN PARKER ACCOUNT NUMBER: 488070012572 ROUTING NUMBER: 026009593 I MADE A PAYMENT ON THE 08/11/2017 AT 09:10..." Read more